Replacement Policy and Warranty

Replacement Policy and Product Warranty

  • Products must be returned within 14 days of the original date of purchase.
  • All models of the Android TV Box hardware  and accessories may be returned for a refund within 14 days.
  • Any unit may be exchanged within 14 days with no associated restocking fees.
  • The Android TV Box and included Licenses may be returned within 14 days while package seal is intact.
  • Returns may carry up to 15% restocking fee.
  • Original invoice shipping charges are not refunded on returned products.
  • Return shipping costs are covered by the returning customer.
  • No credit or refunds for associated costs such as downtime and/or other related expenses a customer may incur.
  • All returned products must include original package material such as boxes, manuals and foam inserts.
  • All retuned products must be free of physical damage including liquid or other substances.
  • Returns constitute receipt of the product at our facility.
  • Breaking the “Android TV Box ” seal on Android TV Box will void the 90 days warranty
  • Returns must be shipped back using UPS and provided with applicable tracking numbers for a refund.
  • All products carry 90 days full warranty
  • Replacements for defective product purchased within 90 days are sent via UPS Ground in the US, and via USPS priority for international orders.
  • Replacements for defective product purchased within 90 days will be shipped as soon as we receive the defective product.
  • Repair and service is available for an out of warranty Android TV Box . Once we receive and diagnose a unit, we will provide a quote for the work to be performed. If quote is approved and paid by customer, we will repair, certify the unit and ship it back to the customer.
  • For immediate replacements of a defective product purchased within 90 days we require that you provide us with a picture of an untampered seal and serial number as well as the tracking number of the unit after it was picked up by the mail carrier. Once we receive this information we can send a replacement unit prior to receiving the defective unit.
  • For immediate replacements of a defective Android TV Box purchased after 90 days we require a full payment of a new Android TV Box  and we will ship the product immediately. As soon as we receive your defective Android TV Box  we will evaluate it and give you credit for the components which can be refurbished.
  • All returns and replacements must be approved by an operator.
  • All sales on discontinued products (end of life), special offers and refurbished items are final.
  • Defective product must be free of physical damage including liquid or other external substances.
  • After the initial 90 days customers are responsible for shipping charges of original product and repaired product.
  • After the initial 90 days customer may choose to contact the manufacture of a bad component directly for replacement.
  • For example, a defective processor can be replaced directly from Intel as the product carries 1 year warranty from the manufacture. Or you may choose to have us repair the unit for the quoted fee.